Fraud Prevention
learn how to avoid fraud
If you believe you have fallen victim to a financial scam, contact your bank immediately.
Scam basics
Recognize Common Scams
- Phone Scams – Fraudsters pretend to be IRS agents, Medicare representatives, or tech support.
- Online Scams – Phishing emails and fake websites trick people into giving personal information.
- Romance Scams – Scammers form fake relationships to steal money.
- Lottery & Sweepstakes Scams – “You’ve won a prize, but you need to pay a fee first.”
- Grandparent Scam – Someone pretends to be a grandchild needing urgent financial help.
- Investment & Charity Scams – Offers that promise high returns or ask for donations to fake charities.
Common Scams That Involve Money or Gift Cards
- “Family Emergency” Scam o A scammer pretends to be a grandchild or relative in trouble (e.g., arrested or hospitalized) and urgently asks for money or gift cards.
- IRS/Government Impersonation o A fraudster claims you owe taxes or fines and must pay immediately using gift cards or wire transfers to avoid arrest.
- Tech Support Scams o A scammer poses as tech support from Microsoft, Apple, or another company, claiming your computer has a virus. They ask for payment via gift cards to “fix” the issue.
- Lottery & Sweepstakes Fraud o You’re told you’ve won a prize but must first pay taxes or fees with a gift card before receiving the winnings.
- Romance Scams o A fraudster builds an online relationship with the victim and eventually asks for money due to an emergency or investment opportunity.
- Utility Bill Scams o Someone pretends to be from a utility company, threatening to cut off your electricity or water unless you pay immediately with a gift card.
Why do scammers want gift cards or money transfers?
- Untraceable & Non-Refundable: Once you send a gift card code or wire money, it’s nearly impossible to get it back.
- No Consumer Protections: Unlike credit card transactions, gift cards and wire transfers don’t have fraud protection.
- Instant Access: Scammers can quickly use or sell gift cards online, making it hard to track them down.
The 4 P's of Scams
When it comes to identifying a scam, the Four P’s take on a different meaning — they help you recognize the tactics scammers use to manipulate victims. Here’s how they typically break down:
Promise
Scammers make big, enticing promises — like guaranteed returns, miracle cures, exclusive opportunities, or prizes. If it sounds too good to be true, it probably is.
Pressure
They apply urgency or emotional manipulation to get you to act quickly — “limited time only,” “act now,” “you’ll lose your chance,” or even threats like “your account will be closed.”
Personal Information
The scam will try to get you to give up sensitive details — like passwords, Social Security numbers, banking info, or verification codes — often under the guise of needing it for identity confirmation or a reward.
Payment
Eventually, they’ll ask for money or payment — usually in suspicious forms like gift cards, wire transfers, cryptocurrency, or prepaid debit cards, which are hard to trace or reverse.
If you think you have been a victim of a scam, contact your financial institution ASAP.
How to Stay Safe
- Ignore requests for payments in gift cards—no legitimate business or government agency will ask for them.
- Verify the story—call the company, government agency, or relative directly using official contact information.
- Never share gift card numbers or PINs—once shared, the money is gone.
- Report scams immediately to the Federal Trade Commission (FTC) or your local law enforcement.
Precautions you can take
- Protect Personal Information
- Never share Social Security numbers, bank details, or passwords with unknown people.
- Use strong, unique passwords and enable two-factor authentication.
- Shred personal documents before discarding them.
- Be Cautious with Phone Calls
- Let unknown numbers go to voicemail.
- Avoid saying “yes” to unknown callers; scammers record responses for fraudulent use.
- Hang up on robocalls and do not press any buttons.
- Secure Finances
- Set up alerts on bank accounts to monitor suspicious transactions.
- Consider a trusted family member or financial advisor to help oversee finances
- Avoid making quick financial decisions under pressure.
- Stay Safe Online
- Do not click on links or download attachments from unknown emails.
- Use security software and keep devices updated.
- Be cautious with online dating and social media requests from strangers.
- Never share personal information (e.g., Social Security number, bank details) over the phone or online unless certain it’s legitimate.
- Be skeptical of unsolicited calls, emails, or texts—scammers often pretend to be from banks, government agencies, or charities.
- Verify requests for money by contacting the organization or person directly using known contact information.
- Avoid high-pressure tactics—legitimate businesses and agencies will not rush you into making immediate decisions.
- Check financial statements regularly for any unauthorized transactions.
- Use strong passwords and enable two-factor authentication for online accounts.
- Be cautious of “too good to be true” offers, such as lottery winnings, sweepstakes, or investment opportunities.
- Never wire money or send gift cards to strangers—these are common scam tactics.
- Educate yourself on common scams, such as Medicare fraud, romance scams, and phishing attacks.
- Consult a trusted family member or friend before making financial decisions or responding to unusual requests.
- Sign up for the National Do Not Call Registry to reduce unsolicited calls.
- Shred important documents before discarding them to prevent identity theft.
- Report suspected scams to your bank and authorities like the FTC, and local law enforcement.
Financial Scam Alerts
What to Do If You Suspect a Scam
If you believe you’ve been targeted by a financial scam, take immediate action:
- Do not provide any personal or financial information.
- Hang up or stop communication with the scammer.
- Contact your bank immediately if your accounts or finances are at risk.
- Report the scam to the Federal Trade Commission (FTC) at www.reportfraud.ftc.gov.
- Warn friends and family members to prevent further victims.
Financial scams can happen to anyone, but awareness and caution can make all the difference. Stay vigilant, verify before you trust, and protect your finances from fraudsters.
How to Spot a Financial Scam Before It’s Too Late
Financial scams are on the rise, targeting unsuspecting individuals with deceptive schemes that can result in devastating losses. Knowing the warning signs can help protect you and your loved ones from falling victim to these fraudulent activities.
Red Flags of a Financial Scam
- Unexpected Requests for Personal Information – Legitimate financial institutions will never ask for sensitive details like Social Security numbers, passwords, or banking information through unsolicited phone calls, emails, or text messages.
- Too Good to Be True Offers – If an investment opportunity promises guaranteed high returns with little to no risk, it’s likely a scam. Always verify the legitimacy of such claims before committing any money.
- Urgent or Threatening Language – Scammers often create a sense of urgency, pressuring victims to act quickly to avoid penalties, legal action, or financial losses. Take your time to verify any claim before responding.
- Unfamiliar Payment Methods – Be wary of requests to send money through wire transfers, gift cards, or cryptocurrency, as these transactions are difficult to trace and nearly impossible to recover once sent.
- Unsolicited Contact from ‘Government Agencies’ or ‘Banks’ – Scammers frequently impersonate trusted institutions, claiming to be from the IRS, Social Security Administration, or your bank. Always contact the organization directly through official channels to confirm legitimacy.
- Winning a Contest You Never Entered – If you receive a call, email, or letter stating that you’ve won a lottery or sweepstakes you never signed up for, it’s likely a scam designed to collect your personal information or demand fees for ‘processing’ your winnings.
IRS Fraud Scams Signs and Prevention
Warning Signs of IRS Fraud
Authorities urge taxpayers to be on high alert for red flags, including:
- Unsolicited Contact: The IRS primarily communicates through mail and will not call, text, or email unexpectedly.
- Threats of Arrest or Lawsuits: The agency does not use aggressive tactics to demand payment.
- Requests for Unusual Payment Methods: Scammers often ask for payment via gift cards, cryptocurrency, or wire transfers.
- Fake IRS Websites: Fraudulent emails may direct victims to websites designed to steal sensitive information.
What to Do If You Receive a Suspicious IRS Call or Message
- Do Not Engage: Hang up immediately if you receive a threatening phone call.
- Verify Directly with the IRS: Contact the IRS at 1-800-829-1040 to check the status of any tax issues.
- Report the Scam: Notify the Treasury Inspector General for Tax Administration (TIGTA) and the Federal Trade Commission (FTC).
- Protect Personal Information: Never share Social Security numbers, banking details, or other private information over the phone or online.
Preventing Future IRS Fraud Scams
- File Taxes Early: Reduce the risk of tax-related identity theft by filing before scammers can fraudulently claim a return in your name.
- Use Secure Payment Methods: Only make tax payments through official IRS channels.
- Enable Identity Protection PINs: The IRS offers Identity Protection PINs (IP PINs) to prevent fraudulent filings.
- Educate Yourself and Others: Share scam awareness tips with friends and family, especially seniors who are often targeted.
As IRS fraud scams become more prevalent, awareness and vigilance are crucial. If you suspect an IRS scam, trust your instincts, verify information through official channels, and report any fraudulent activity. Protecting your personal and financial information is the best defense against tax fraud and identity theft.
IRS Fraud Scams on the Rise: How to Protect Yourself
As tax season approaches, scammers posing as IRS agents are ramping up their efforts to steal personal and financial information from unsuspecting taxpayers. Authorities warn that IRS fraud scams have become increasingly sophisticated, with thousands of victims losing millions of dollars each year.
How the Scam Works
Fraudsters typically contact their targets through phone calls, emails, or text messages, claiming to be IRS officials. They often use high-pressure tactics, threatening legal action, arrest, or financial penalties if immediate payment is not made. Some even manipulate caller ID to make it appear as if they are calling from an official IRS number.
“Many scams are designed to create a sense of urgency,” said Jeff Hasenmyer, vice president of Bradford National Bank. “Scammers can only be successful if they get the victim to act before thinking. Recognizing their tactics is the first step in protecting yourself.”
Protecting yourself
How to Protect Yourself from Financial Scams
As financial scams become increasingly sophisticated, consumers are urged to remain vigilant when receiving unexpected calls, texts, or emails requesting personal or financial information. Scammers posing as banks, government agencies, or tech support representatives continue to deceive victims, often leading to substantial financial losses.
The Rising Threat
According to the Federal Trade Commission (FTC), financial scams accounted for more than $2.5 billion in reported losses in 2024. Cybercriminals use various tactics to trick people into revealing sensitive information such as Social Security numbers, bank account details, and credit card information.
“Many scams are designed to create a sense of urgency,” said Jeff Hasenmyer, vice president of Bradford National Bank. “Scammers can only be successful if they get the victim to act before thinking. Recognizing their tactics is the first step in protecting yourself.”
Common Scam Tactics
Scammers employ a range of deceptive tactics, including:
- Phishing Emails: Fraudulent emails that appear to be from legitimate companies, urging recipients to click on malicious links.
- Vishing Calls: Phone scammers impersonating financial institutions or government agencies, demanding immediate payment or account verification.
- Smishing Texts: Text messages that contain fraudulent links, often claiming that an account has been compromised.
What to Do If You Receive a Suspicious Request
If you receive an unsolicited request for personal or financial information, follow these steps:
- Stay Calm: Scammers rely on fear and urgency to manipulate victims. Take a deep breath and assess the situation.
- Do Not Respond: Avoid clicking on links, calling back unknown numbers, or replying to suspicious messages.
- Verify the Source: Contact the institution directly using a trusted phone number or website.
- Report the Scam: Notify the FTC, your bank, or local law enforcement to help prevent further fraud.
- Monitor Your Accounts: Regularly check your financial statements for unauthorized transactions
Protecting Yourself from Future Scams
Experts recommend adopting the following precautions:
- Enable Two-Factor Authentication (2FA): Adds an extra layer of security to online accounts.
- Use Strong, Unique Passwords: Avoid reusing passwords across multiple accounts.
- Educate Yourself and Others: Share scam awareness tips with family and friends, especially older adults who are frequent targets.
- Sign Up for Scam Alerts: Stay informed by subscribing to alerts from consumer protection agencies.
As financial scams evolve, awareness and caution remain the best defenses. If you suspect a scam, trust your instincts and take immediate action to protect your personal and financial security. By staying informed and reporting suspicious activity, you can help combat fraud and safeguard your financial well-being.
Scams Targeting Seniors
Common Scams Targeting Seniors
As technology advances and communication methods evolve, so too do the tactics of scammers targeting vulnerable populations, particularly the elderly. Experts are urging older adults and their families to stay vigilant as fraud cases continue to rise, costing seniors billions of dollars annually and causing significant emotional distress.
Financial fraud against the elderly comes in many forms, but the following are among the most prevalent:
- Phone Scams: Fraudsters impersonate IRS agents, Medicare representatives, or utility companies, demanding immediate payments or personal information.
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Medicare or Health Insurance Fraud: Scammers impersonate Medicare representatives or healthcare providers, requesting personal information like Social Security numbers under the guise of updating records or offering free services. This data is then used for identity theft or fraudulent billing.
- Grandparent Scam: In this emotionally manipulative scheme, fraudsters pose as a grandchild in distress, often claiming they’ve been arrested or injured and need urgent financial help. The caller may plead, “Grandma, don’t tell Mom or Dad,” pressuring the victim to send money via wire transfers or gift cards without verifying the story.
- Tech Support Scams: A pop-up or phone call warns the victim that their computer has a virus, prompting them to grant remote access or pay for fake repairs. Seniors unfamiliar with technology are particularly susceptible to these high-pressure tactics.
- Romance Scams: Fraudsters create fake profiles on dating sites or social media, building trust with lonely seniors over time before requesting money for fabricated emergencies, such as medical bills or travel expenses to meet in person
- Sweepstakes & Lottery Scams: Victims receive notifications claiming they’ve won a prize or lottery but must pay a fee or provide bank details to claim it. These scams exploit excitement and often result in drained accounts.
- Charity Scams: Fraudsters create fake charities, particularly after natural disasters or global crises, and solicit donations from unsuspecting seniors.
How Criminals Are Targeting Seniors
Bradford National Bank is warning seniors and their families about a surge in “grandparent scams,” a deceptive scheme in which fraudsters pose as distressed family members to steal money. With thousands of reported cases annually, this scam preys on the emotions of elderly victims who are eager to help their loved ones in crisis.
According to the Federal Trade Commission (FTC), seniors over 60 are five times more likely to lose money to fraud than younger adults, with losses exceeding $3 billion in the past year alone. The rise of artificial intelligence has also fueled more sophisticated scams, including voice-cloning technology that mimics loved ones’ voices, making grandparent scams even harder to detect.
“Scammers are getting smarter, and they’re targeting people who may not question the legitimacy of a call or email,” says Linda Harper, a fraud prevention specialist at the National Council on Aging. “Education and awareness are our best defenses.”
How the Scam Works
Scammers typically call or text elderly individuals, pretending to be a grandchild or other relative in urgent trouble. They may claim to have been arrested, in a car accident, or stranded in a foreign country, pleading for immediate financial assistance.
“These scammers are skilled at inducing fear and urgency,” said Randy Alderman, security officer at Bradford National Bank. “Scammers play on emotions, pleading with victims to keep it a secret and making it seem like sending money is the only solution.”
Tactics Used by Scammers
- Impersonation: Scammers often research their victims on social media to learn personal details about family members.
- Urgency and Secrecy: The caller insists that the victim must act immediately and keep the situation a secret from other family members.
- Untraceable Payment Methods: Fraudsters commonly request payment through wire transfers, gift cards, or cryptocurrency, making it difficult to recover lost funds.
One recent victim, 79-year-old Harold Peterson from Florida, lost $7,500 after receiving a frantic phone call from someone claiming to be his grandson. “He sounded just like him,” Peterson said. “He said he was in jail and needed bail money immediately. I panicked and sent the money before realizing it was a scam.”
How to Protect Yourself
Law enforcement officials advise seniors to take the following precautions to avoid becoming victims:
- Verify the Caller’s Identity: Ask questions only a real family member would know, or call them back on a known number.
- Stay Calm and Think Critically: Scammers rely on panic to cloud judgment—pause before taking action.
- Never Send Money Immediately: Be wary of any request for urgent financial help, especially via gift cards or wire transfers.
- Consult Another Family Member: Check with relatives before sending money to confirm whether the alleged emergency is real.
Prevention Tips for Seniors
To avoid falling victim in the first place, seniors should adopt these proactive measures:
- Verify Identities: Always confirm a caller’s identity by asking questions only the real person would know, or call back using a trusted number.
- Protect Personal Information: Never share Social Security numbers, bank details, or passwords over the phone or email unless the source is verified.
- Be Skeptical: If an offer sounds too good to be true, it likely is. Hang up on unsolicited calls or delete suspicious emails.
- Use Technology Safely: Install antivirus software and avoid clicking unknown links or granting remote computer access.
- Stay Informed: Attend local fraud prevention workshops or discuss scams with family members.
Reporting the Scam
If you or someone you know has been targeted by a grandparent scam, report it immediately to:
- The Federal Trade Commission (FTC)
- The FBI’s Internet Crime Complaint Center (IC3)
- Local law enforcement agencies
Elderly Fraud Protection: Safeguarding Seniors from Scams
As financial fraud targeting senior citizens continues to rise, experts are urging older adults and their families to remain vigilant against scams designed to steal their hard-earned money.
“With scammers using increasingly sophisticated tactics, knowing the warning signs and preventive measures is crucial to staying safe,” said Jeff Hasenmyer, vice president at Bradford National Bank.
How to Protect Against Scams
Experts recommend several key steps to help protect seniors from falling victim to these schemes:
- Verify Calls and Emails: If someone claims to be from a government agency or financial institution, hang up and contact the organization directly using an official phone number.
- Never Share Personal Information: Avoid providing Social Security numbers, bank details, or passwords to unknown individuals.
- Beware of Urgency and Pressure: Scammers often create a sense of urgency to force victims into making rushed decisions. Take time to verify any claims before acting.
- Use Strong Cybersecurity Practices: Enable two-factor authentication, use strong passwords, and never click on suspicious links in emails or messages.
- Monitor Financial Accounts: Set up bank alerts for unusual transactions and regularly review account statements.
What to Do If You’ve Been Scammed
If you or a loved one falls victim to a scam, taking immediate action can help mitigate financial losses and prevent further damage:
- Stop All Communication: Cease contact with the scammer immediately. Do not send additional money or share more personal information, even if they threaten or plead.
- Report the Incident: Contact local law enforcement and file a report with the FTC at ReportFraud.ftc.gov or by calling 1-877-FTC-HELP. For identity theft, report to IdentityTheft.gov.
- Notify Financial Institutions: If money was sent or bank details were compromised, inform banks or credit card companies promptly to freeze accounts, dispute charges, and monitor for suspicious activity.
- Alert Family or Trusted Contacts: Tell a family member or close friend for emotional support and assistance in navigating next steps. Scammers often rely on victims’ embarrassment to prevent reporting.
- Monitor Credit and Accounts: Request a free credit report from AnnualCreditReport.com and consider placing a fraud alert or credit freeze with the major bureaus (Equifax, Experian, TransUnion).
- Seek Professional Help: Consult a lawyer or a victim assistance program, such as the AARP Fraud Watch Network (1-877-908-3360), for guidance on recovering losses.
Romance Scams Targeting the elderly
A growing number of elderly individuals are falling victim to sophisticated romance scams, losing millions of dollars to fraudsters who exploit their trust and loneliness. Law enforcement agencies and consumer protection groups are warning seniors to be vigilant as scammers employ increasingly deceptive tactics.
romance scams
A Growing Epidemic
According to the Federal Trade Commission (FTC), reports of romance scams targeting older adults have surged in recent years. In 2024 alone, losses from such scams totaled more than $1.3 billion, with the majority of victims over the age of 60. Many cases go unreported due to embarrassment or fear of judgment.
“The bad guys are good at what they do and will prey on emotions of their victims to try and manipulate them,” said Randy Alderman, security officer at Bradford National Bank. He added, “They play the long game by working to establish trust before making financial requests. By the time the victim realizes they’ve been scammed, they may have lost their life savings.”
How the Scams Work
The typical romance scam begins on social media or dating websites, where scammers create fake profiles using stolen photos. They often pose as military personnel, overseas workers, or wealthy entrepreneurs to build credibility. Once they gain their victim’s trust, they manufacture an urgent financial need—such as medical bills, legal troubles, or travel expenses—and request money, often in the form of wire transfers, gift cards, or cryptocurrency.
One victim, 72-year-old Margaret Evans from Ohio, lost $85,000 to a scammer posing as a retired U.S. Army officer. “He said he was stationed overseas and needed money to come home,” Evans recounted. “I wanted to believe him, but he disappeared the moment I said I had no more money to send.”
Protecting Yourself and Loved Ones
To avoid falling victim to a romance scam, experts recommend the following precautions:
- Be skeptical of online suitors who avoid video calls or in-person meetings.
- Never send money or share financial information with someone you haven’t met face-to-face.
- Reverse-image search profile pictures to verify authenticity.
- Report suspicious activity to the FTC or local law enforcement.
As romance scams continue to rise, awareness and vigilance remain the best defense. By staying informed and looking out for warning signs, seniors and their families can protect themselves from these devastating schemes.
Law Enforcement and Prevention Efforts
Authorities are working to crack down on romance scams by tracking fraudulent accounts and educating the public. The FBI advises seniors to be skeptical of online relationships that escalate quickly and to avoid sending money to people they have never met in person.
Consumer advocates urge family members to check in on elderly relatives and educate them about the warning signs. “If a loved one suddenly becomes secretive about an online relationship or starts withdrawing large sums of money, it’s crucial to intervene,” Wainwright warned.